Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Finderio ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our free mobile application (available on iOS and Android) and related in-app subscription services for our AI service, as well as our website finderio.ai. This policy applies to in-app purchases processed through third-party payment systems integrated with our website and app.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
Account Information: When you create an account or subscribe to our AI service, we may collect your name, email address, and payment information (processed via third-party payment systems).
Contact Information: If you contact us via email () or in-app support, we may collect your name, email address, and any information you provide in your message.
Device Information: We may collect device-specific information, such as your device type, operating system, unique device identifiers, and IP address, to ensure compatibility and security.
1.2 Usage Information
App Usage Data: We collect data about how you interact with our mobile app and AI service, including features used, subscription plan details, and session duration. Analytics Data: We use analytics tools to collect anonymized data about app performance, user behavior, and errors to improve our services.
1.3 Payment Information
Payment details for in-app subscriptions are handled by third-party payment processors (e.g., Apple App Store or Google Play Store). We do not directly collect or store credit card numbers or other sensitive payment information.
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our AI service and mobile app, including processing in-app subscriptions and delivering personalized features.
- Customer Support: To respond to your inquiries, provide technical support, and process refund or cancellation requests.
- Analytics and Improvement: To analyze usage patterns, troubleshoot issues, and enhance the functionality and user experience of our app and services.
- Communication: To send you service-related updates, such as subscription confirmations, renewal reminders, or responses to support requests.
- Security: To detect and prevent fraud, unauthorized access, or other illegal activities.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following cases:
- Third-Party Payment Processors: Payment information for in-app subscriptions is shared with the Apple App Store, Google Play Store, or other payment providers to process transactions.
- Service Providers: We may share data with trusted third-party service providers (e.g., analytics or cloud hosting providers) who assist us in operating our app and services, provided they agree to protect your data.
- Legal Compliance: We may disclose information if required by law, such as in response to a court order, subpoena, or other legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with continued protection under this policy.
4. Data Storage and Security
Storage: Your personal information is stored on secure servers, either managed by us or our trusted third-party providers.
Security Measures: We implement industry-standard security measures, such as encryption and access controls, to protect your data from unauthorized access, loss, or alteration.
Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, account data may be retained for the duration of your subscription, and usage data may be anonymized for analytics purposes.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Update: You may access or update your account information through the app's settings or by contacting us at .
- Cancel Subscription: You can cancel your in-app subscription at any time via the Apple App Store, Google Play Store, or by contacting us.
- Opt-Out: You may opt out of non-essential communications (e.g., promotional emails) by following the unsubscribe instructions in our emails or contacting us.
- Data Deletion: You may request the deletion of your personal information, subject to legal or contractual obligations, by emailing .
- Regional Rights: Depending on your location (e.g., under GDPR for EU residents or CCPA for California residents), you may have additional rights, such as requesting a copy of your data or restricting certain processing activities.
6. Third-Party Services
App Stores: In-app purchases are processed by the Apple App Store or Google Play Store, which have their own privacy policies. Please review their policies for details on how they handle your payment information.
Analytics Providers: We use third-party analytics tools (e.g., Google Analytics) to collect anonymized data about app usage. These providers may use cookies or similar technologies, as described in their privacy policies.
Links to External Sites: Our website or app may contain links to third-party websites. We are not responsible for their privacy practices, and you should review their policies before providing personal information.
7. Children's Privacy
Our mobile app and AI services are not intended for use by individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that a child's data has been collected, we will take steps to delete it promptly.
8. International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our servers or service providers are located. We ensure that such transfers comply with applicable data protection laws, including appropriate safeguards for cross-border data transfers.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website finderio.ai and within the mobile app, with the effective date updated accordingly. We encourage you to review this policy periodically.